How we work
Six phases, three ways to engage us and four safeguards that protect your business. You always know what is happening, what it costs and who owns it.
We start by listening. Stakeholder interviews, workshops and a look at your users, rivals and numbers tell us what the product has to do and what it must never do. You leave this stage with a written scope, a rough prototype and a plan you can hold us to.
You receive: Scope and success measures, User journeys, Risk list, Delivery plan.
Wireframes first, then clickable mockups you can tap through on your own phone. We test them with real users where we can, because changing a design costs far less than changing code.
You receive: Wireframes, Clickable prototype, Design system, Content plan.
Engineering runs in short sprints, usually two weeks, each ending in a working demo. We pick the stack for your requirements and your budget for upkeep, not for our own comfort.
You receive: Fortnightly demos, Shared board, Staging site, Source code in your repository.
Once it works, we make it lean. Code reviews, refactoring and performance profiling remove the bottlenecks before your users find them, and keep hosting costs down.
You receive: Code review notes, Performance report, Accessibility fixes.
Our testers work through every user story by hand and with automated tests, on the devices and connection speeds your customers actually use. Nothing ships on a hunch.
You receive: Test plan, Automated test suite, Device and browser matrix, Sign-off checklist.
We deploy, watch the numbers and fix what the real world turns up. Most clients keep us on afterwards for support, new features and growth work, but the choice is always yours.
You receive: Launch runbook, Monitoring and alerts, Handover documents, Support options.
01
Best for Clear scope, set budget, firm deadline
We agree the scope, price and timeline in writing before work starts. You know the cost up front, and changes go through a simple, priced change request.
02
Best for Evolving product, ongoing roadmap
A team of designers, engineers and testers assembled for your product and working only on it. You set the priorities each sprint; we handle hiring, tools and line management.
03
Best for Long-term capacity alongside your own IT team
A dedicated unit that works as an extension of your in-house team, with your processes, your tools and your standards. A cost-effective way to add capacity without opening an office.
Trust is earned in the contract as much as in the code. These four commitments are written into every agreement we sign.
We sign a non-disclosure agreement before discovery begins, and review our security policies regularly so your plans and data stay private.
Contracts you can read in one sitting. No hidden clauses, no surprise fees, and every change to scope or cost agreed in writing first.
We protect your reputation as carefully as our own. No dark patterns, no bought reviews, no shortcuts that could embarrass you later.
Designs, source code, data, domains and accounts are yours from the first invoice. We set them up in your name, not ours.
You get a named project manager, a shared board where you can see every task, and a working demo at the end of each sprint. We use the tools your team already knows, whether that is Slack, Microsoft Teams, Jira, Trello, Figma or GitHub.
We work on West Africa Time (UTC+1). That matches UK summer time, is one hour ahead of UK winter time and overlaps with most of the European working day. North American clients get our afternoons in their morning, which suits a daily check-in.
Yes. We sign a mutual non-disclosure agreement before discovery, and you can send us your own if you prefer.
Yes. Each change is written up with its cost and effect on the timeline, and nothing is built until you approve it.
You get a shared project board, a working demo at the end of each sprint and a named project manager who answers your messages.
West Africa Time (UTC+1). That matches UK summer time, sits one hour ahead of UK winter time and overlaps with most of Europe and the North American morning.
Email info@kollinzinc.com or send us a few details.